Your comments are very important to us. Thank you for taking the time to let us know how we are doing.
1) Have you visited our website prior to today:
Yes
No - skip to # 3
2) Not including today, about how many times have you visited our site:
1 - 5 times
6 - 10 tmes
Over 10 times
3) How would you rate our website for ease of use compared to other websites you frequently visit:
More difficult to use
About the same
Easier to use
4) What types of information were you seeking on our site? (to select more than one use your crtl key when you click with your mouse):
Billing
Water quality
Water pressure
Education information
Other
5) Did you find what you were looking for on our site:
Yes
No
6) If not, would you like to be contacted:
Yes - please complete information below
No
7) Do you pay any of your bills online:
Yes
No
8) How likely would you be to pay your water bill online:
Very likely
Somewhat likely
Not very likely
Not at all likely
9) Have you contacted our office in person or on the phone in the last 6 months:
Yes
No - skip to # 13
10) If yes, why did you contact our office (to select more than one use your crtl key when you click with your mouse):
Billing question
Water quality
Start or stop service
Rate information
Other
11) Were your questions answered to your satisfaction:
Yes
No
12) Overall, how would you rate your contact with NWWA:
Excellent
Above average
Average
Below average
Poor
13) Do you have any additional suggestions or comments:
Your name:
Your account number:
Address:
Phone number:
Email address:
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