New Billing System

Bookmark this page to have handy access to all your questions about new billing software implementation!

You're Getting A New Account Number!

You will be issued a new account number that includes both an 8-digit customer number AND a 5-digit account number. You will need BOTH numbers for ALL transactions. The format of your new account number looks like this:

Customer/Account Number: 900048938/94121

You will receive your new numbers in the mail in mid-September.

No Matter How You Pay You Are Affected!

Online and Paperless Billing customers - On September 15 when you click Online Bill Pay on our website you'll be directed to a new site called Link to make payments. You may pay your bill on Link without registering, but to access everything offered by Link, you will need to register. Your new Customer/Account Number will be required. EVEN THOUGH YOU ARE CURRENTLY ENROLLED FOR ONLINE BILL PAY OR ENROLLED IN PAPERLESS BILLING YOU WILL NEED TO RE-REGISTER/RE-ENROLL IN THE NEW BILLING SYSTEM!

Pay-by-Mail and AutoFlow Customers - Your new Customer/Account Number will be required to submit a payment.

Pay-by-Bank or Third Party Payment Customers - You will need to provide your new Customer/Account Number to your bank or payment site.

Why Register With Link?

Signing up is easy and some of the benefits include:

  • Pay your water bill anytime 24/7 via an easy-to-use online portal
  • YOU ASKED FOR IT - We will now be accepting automatic credit card payments! In addition, you will be able to make online payments directly from your checking/savings account!
  • Manage your account and view up to two years of payment history
  • Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making a payment
  • You choose when to pay – simply schedule a payment for any future date (before the due date)
  • Set it and forget it with AutoPay...save time and avoid late or missed payments
  • On the go? Use Pay by Text to get text notifications about your bill and have the option to pay through text message with your default payment method
  • And the best news of all – It's FREE! There are no added fees for to utilize any of these great new payment features

Your Bill Will Have A New Format

Your water bill will have an easier-to-read design with more helpful information. Click here for a detailed view of a sample bill. 

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