Water Meter Updates

Water Meter Replacement FAQs


Why is my water meter being replaced?

Like all mechanical devices water meters degrade over time resulting in a decline in accuracy. The North Wales Water Authority (NWWA) has determined, through a combination of statistical sampling of water meters throughout our system and with the American Water Works Association (AWWA) recommendations, that the optimal economic age to replace water meters is every 20 years.

Do I have to participate?

Yes. This is a mandatory program that every North Wales Water Authority (NWWA) customer will need to participate in, if the replacement criteria is met.

How will I be contacted?

Several weeks in advance, you will receive a letter in the mail to inform you of the following:

1) An NWWA representative will be in your area to locate the main curb stop shut-off valve, which is typically located somewhere in the front yard.

2) Once the shut-off valve has been located and deemed operable, the representative will leave a door hanger requesting that you contact the NWWA Customer Service Department to schedule an appointment. Click here to view the door hanger.

What are my scheduling options?

The NWWA will make every effort to accommodate your scheduling needs. To schedule an appointment please contact the NWWA Customer Service Department at 215-699-4836 between the hours of 8:00AM and 4:00PM, Monday through Friday.

Appointments will be scheduled during the following hours:
Monday through Thursday (8:00AM – 3:00PM)
Friday (8:00AM – 12:00PM)
Saturday (8:00AM-11:00AM)

Do I have to be home?

A responsible individual must be present.

What will occur during the installation?

An NWWA technician will need to turn your water off for approximately 30 minutes. During this time the tech will remove the old meter and install the new meter. He will also check the integrity of the wire to insure proper communication between the water meter and the radio remote reader, which is typically located on the exterior of the house. If deemed necessary, the technician will replace the radio unit.

How can I identify the installer?

All NWWA employees will be uniformed and will be driving clearly marked NWWA vehicles. They are required to carry photo identification badges.

How should I prepare for the installation?

Please have a workspace cleared around the meter and secure any pets. If you have a finished basement please have a 2' x 2' access panel opening with the meter centered. Having this access panel is also a maintenance benefit to you. In the event of a water emergency, you will need to access the main shut off valve.

Will I incur any cost for the meter replacement?

No. There is no charge for the meter replacement as this is part of our maintenance program.

What if I have additional questions?

Contact the NWWA Customer Service at 215-699-4836.