Water Meter Replacements

In May 2022, the Authority started a multi-year, system-wide meter replacement program. Like all mechanical devices water meters degrade over time resulting in a decline in accuracy. We have determined, through a combination of statistical sampling of water meters throughout our system and along with the American Water Works Association (AWWA) recommendations, that the optimal economic age to replace water meters is every 20 years.

If your water meter meets the replacement criteria, your participation in the program is mandatory. Approximately a week before we will be in your neighborhood, you will receive a letter from us in the mail letting you know that:

1.            An NWWA representative will be in your area to locate the main curb stop shut-off valve, which is typically located somewhere in the front yard and

2.            Once the shut-off valve has been located and deemed operable, the representative will leave a door hanger requesting that you contact the NWWA Customer Service Department to schedule an appointment.

We will make every effort to accommodate your scheduling needs. Appointments will be scheduled during the following hours:

Monday thru Thursday (8:00AM–3:00PM) Friday (8:00AM – 12:00PM)

Saturday (8:00AM-11:00AM)

A responsible individual must be present.

During the replacement, an NWWA technician will need to turn your water off for approximately 30 minutes. During this time the tech will remove the old meter and install the new meter. He will also check the integrity of the wiring to ensure proper communication between the water meter and the radio remote reader, which is typically located on the exterior of the house. If deemed necessary, the technician will replace the radio unit.

You will have no problen identifying our employee. All NWWA employees will be uniformed and will be driving clearly marked NWWA vehicles. In addition, they are required to carry photo identification badges. If you ever have any questions about our employees, please call us at 215-699-4836.

Prior to our arriving for the replacement, please have a workspace cleared around the meter and secure any pets. If you have a finished basement, please have a 2’ x 2’ access panel opening with the meter centered. Having this access panel is also a maintenance benefit to you. In the event of a water emergency, you will need to access the main shut off valve.

There is no charge for the meter replacement as this is part of our on-going  maintenance program.