Customer Service

Our primary customer service goal is to make it as easy as possible for you to conduct business with us. With a simple click you can answer many of your own questions and take care of simple business through the links below. 

Billing Information – A guide for how to interpret your bill, answers to basic billing questions and the various payment options are included in this section.

Rates and Charges – An explanation of  the charges that make up your bill.

Service Requests – No need to call our office if you don’t want to!  Use the forms in this section to schedule repair requests, let us know if you’re moving or have a billing address or name change.  You can also learn about and sign up for our service line maintenance program - Lateral Maintenance Plan.

Customer Survey – Tell us how we’re doing!

We’re also available by phone at 215-699-4836, Monday – Thursday 8:00 a.m. – 5:30 p.m. and on Fridays 8:00 a.m.  – 4:00 p.m. In the event of an after-hours emergency, our on-call staff is available 24 hours address to immediately respond to your needs.